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refrigerated transport

FAQs

Answers to common questions

Click a question below to find the answer:

What is required to obtain a new transport quotation?

All we need to put together a quote is: The collection and delivery address, time constraints, temperature and weight.

How much notice do I need to give to make a booking?

We accept orders 24hours a day 7 days a week. However any orders for collection today and next day deliveries that are placed after 3pm will incur a late booking charge of £10 per booking. Same day orders can be placed at any time but are dependent upon vehicle availability

Is there an out of office hours contact number?

Yes, we operate 24/7 so just call the main telephone number 01909 500 123 and a friendly RDS employee will be happy to assist.

How do I know when my delivery has been made?

RDS customers are given a username and password for the online portal. From here you can access proof of collection & delivery signatures, photographs taken at collection and delivery and invoice and payment details the moment the job is complete.

What temperature monitoring do you do?

All our vehicles and storage facilities are installed with equipment to continuously measure, trace and record chamber temperatures during operation with alarm notifications in the event of temperature deviation. In addition to this our vehicles and storage facilities are temperature mapped to ensure an even temperature throughout the chambers.

How do I make a booking?

Tell us about your consignment and distribution requirements: Weight? Temperature - chilled, frozen, ambient, multi-temp? Collection address or locations? Delivery address or locations? And we will give you a quote and set you up an online customer account.

How to pay?

We accept payment by credit or debit card. Clients requiring regular use of our services can apply for an account.

What payment methods do you accept?

Account customers are invoiced on standard 30 day terms. Non-account customers can pay online by credit or debit card.

Will my products be kept in temperature even if it’s delivered the next day?

Yes, RDS operates a complete cold chain including refrigerated vehicles and chilled and frozen storage facilities at our depot in Worksop. You can be assured that your products will be kept within the necessary temperature range for the whole time they are in transit and storage by RDS.

How do I know my consignment has been kept in temperature?

All RDS vehicles and storage facilities are fitted with live temperature monitoring and recording equipment meaning that full temperature information specific to your consignment is available upon request.

Can you do chilled and frozen deliveries?

Yes, we can transport goods within your required temperature range, typically -25°C to -18°C for frozen, 0°C to 5°C for chilled and room temperature for ambient.

Are all of your vehicles refrigerated?

Yes, our entire fleet of vans and HGVs are equipped for the transportation of refrigerated goods and can operate with multi temperature chambers, both frozen and chilled.

Do you do morning deliveries?

Yes, RDS offers a 24 hour service and will collect and deliver in the time window you request, including morning deliveries. Typically time constraints will be factored into the price you pay, but this is subject to your exact requirements including the delivery location and volume.

Do you do same day deliveries?

Yes, these are subject to vehicle availability on the day depending on your time and location requirements.

Can I request a specific delivery window?

Yes, RDS can offer a whole range of collection and delivery windows subject to your requirements. To benefit from our most competitive prices the more flexible and wider the collection and delivery window, the cheaper our service will be.

What areas do you cover?

RDS offers a nationwide service covering all areas of the UK every day of the week.

Do you do deliveries abroad?

Yes, the RDS network extends all across the continent and we can even manage your international transport requests.

Do you offer refrigerated storage?

Yes, RDS have the capability to store pallets and boxes of products in our fridge and freezer units onsite.

Will my goods be secure?

Yes, our site is in operation 24hours a day, 7 days a week, even Christmas day. We have full CCTV in operation with ample lighting and alarms fitted throughout the site.

How long has RDS been trading?

Refrigerated Delivery Services ltd has been serving the refrigerated transport requirements of the UK for over 25 years. Our experience and investment in new vehicles and technologies is what makes us the market leader in chilled and frozen distribution.

BRC

RDS is accredited by the BRC. View the downloads section of the website for a copy of our latest certificate which we achieved at AA rating.

What training do your drivers and warehouse staff have?

All RDS drivers are trained in Standard Operating Procedures (SOPs). For example our drivers are trained in vehicle cleaning and maintenance, collections and deliveries including how to deal with failed deliveries and unidentified parcels, customer returns, damages and losses. We also carry out 6 monthly driver assessments for all drivers to keep on top of training needs.

Contacting and keeping in touch with RDS is so easy. Their friendly team are always on the other end of the phone and their online ordering system is simple to follow. Being able to track our deliveries means that we feel in control from the initial collection right through to storage and final delivery.

James Gregory

FAQs